Terms of service
Payment
At OMHU, payment is possible with Dankort, VISA, Mastercard, Maestro, and Klarna. No additional payment fees apply when purchasing through omhucph.com.
All prices displayed on omhucph.com are inclusive of VAT unless otherwise stated.
Payment is charged immediately when the order is placed.
OMHU reserves the right for typographical errors, pricing errors, and circumstances beyond OMHU’s control that may affect delivery or product availability.
The purchase of products through omhucph.com for the purpose of resale or commercial distribution is not permitted. OMHU reserves the right to refuse or cancel any order reasonably suspected of being placed for such purposes.
Delivery
We ship to most EU countries, including the United Kingdom, Norway, and Switzerland. Delivery options vary by country and the available delivery options will be clearly displayed at checkout.
For curbside deliveries, the order will be delivered to the nearest accessible point at the delivery address. The carrier is not obligated to carry the goods beyond the agreed curbside delivery point.
For carry-in deliveries, the delivery path must be clear, safe, and accessible. The customer is responsible for ensuring sufficient access, including clear hallways, staircases, elevators, doorways, and entrances.
OMHU reserves the right to cancel and refund any order if the delivery address is outside our delivery network or located in an area where delivery is unavailable. This includes, but is not limited to, non-bridge-connected islands.
Recipient’s responsibility upon delivery
The customer must be available on the telephone number and email address provided when placing the order. The customer is responsible for ensuring that the delivery address provided at the time of placing the order is complete and accurate. Any request to change the delivery address after the order has been placed may result in additional charges.
The customer must inform in advance about anything that may affect the delivery. This may include difficult to access roads, access codes etc.
The local delivery company will contact the Customer directly to arrange an available delivery date. Delivery dates are subject to the carrier’s availability and operational capacity. Please note that someone must be present at the delivery address at the agreed delivery time and the delivery can not be delivered without a signature and recipient.
If the customer is unavailable at the agreed delivery time or unable to receive delivery on the date offered by the carrier, the item may be returned to the carrier’s warehouse. Additional delivery fees, storage fees, handling fees, and extended delivery times may apply for any failed delivery attempt or re-delivery.
Delivery Inspection
Upon delivery, a proof of delivery must be signed confirming that all packages have been received and that they arrived in the expected condition.
Upon delivery, items should be inspected to ensure there are no visible signs of damage, missing components, incorrect parts, or delivery discrepancies. Any such issues must be reported to OMHU within 48 hours of delivery by contacting hello@omhucph.com or by submitting a claim through the Claims & Returns Portal: https://omhucph.com/pages/claims-returns.
Force majeure
OMHU strives to meet all estimated delivery times. However, should a delivery be delayed, rescheduled, or cancelled due to extraordinary circumstances that could not reasonably have been avoided, despite all reasonable measures having been taken, no compensation shall be payable.
In the event of a delay, rescheduling, or cancellation caused by extraordinary circumstances, OMHU will provide notice as soon as reasonably possible and arrange a new delivery date.
Extraordinary circumstances include, but are not limited to, severe weather conditions, security risks, strikes affecting transportation, carrier disruptions, customs delays, port congestion, border controls, governmental actions, material shortages, pandemics, natural disasters, and other circumstances beyond OMHU’s reasonable control.
Return
A 30-day right of return applies to purchases made through omhucph.com. The return period begins on the date the item is received.
To initiate a return, a request must be submitted through the Claims & Returns Portal. Returns can only be accepted if they have been registered and OMHU has been informed prior.
To qualify for the 30-day return policy, the item must be intact and in the same condition as received. The product may be inspected as it would in a physical showroom. Any use beyond what is necessary to assess the nature, characteristics, and functionality of the product may result in a reduction of the refund amount.
Returned items must be sent back in their original packaging. Products sold as a complete set or configuration must be returned in full. Partial returns of individual components from a complete product are not accepted.
Products such as covers, pillows, grips, and other small accessories must be returned to:
OMHU CPH A/S
Hejrevej 33C
2400 Copenhagen NV
Denmark
Parcels delivered to parcel shops or collection points will not be accepted.
OMHU reserves the right to deduct the original delivery costs and any return shipping costs from the refund amount. Collection fees, customs duties, taxes, and any other costs incurred in connection with the return are the responsibility of the customer and, where applicable, will also be deducted from the refunded purchase price.
Order Changes and Cancellations
As all products are made-to-order, orders may be cancelled or modified within 48 hours of purchase. After this period, production planning and material allocation begin, and orders can no longer be cancelled, modified, or refunded.
Requests regarding order changes or cancellations should be submitted as soon as possible to hello@omhucph.com.
Campaigns and promotions
Campaigns, discounts, promotional offers, and free shipping promotions cannot be applied retroactively to existing orders, regardless of when the order was placed in relation to the campaign period.
Any complimentary gifts or free items as part of a campaign or offer are non-returnable, non-exchangeable, and cannot be redeemed for cash or store credit.
Complaint
Please, pay attention to the following:
Normal wear and tear: Wrinkles in the cover are a natural consequence of use. This can be remedied by washing or cleaning the fabric.
Fading: Even the most colorfast fabric will fade if exposed to sunlight daily. If the sofa is exposed to a lot of light, we can therefore recommend switching the cushions at regular intervals.
OMHU is not liable for damage to floors, walls, ceilings, doorways, or other surfaces resulting from the installation, movement, use, or placement of furniture. Customers are responsible for ensuring adequate floor and surface protection.
Consumers are entitled to 24 months of statutory warranty rights under the Purchase Act, and the Act’s defect provisions apply to all purchases made through omhucph.com.
At OMHU, we are committed to acting attentively, conscientiously, and with care. Should a problem arise with a product, a claim may be submitted through the Claims & Returns Portal.
Personal data policy
In order for you to enter into an agreement with OMHU, we need the following information from you:
Name
Address
Phone number
Personal data provided in connection with a purchase is registered for the purpose of order processing and delivery and is stored for five years, after which the information is deleted. No information is passed on to third parties.
As registered with OMHU, you always have the right to object to the registration. Due to the Personal Data Act, you also have the right to insight into what information is registered about you.
At OMHU, we comply with the new personal data regulation (GDPR), which came into force on 25 May 2018. This includes the collection and storage of general personal data (name, email and telephone number).
Enquiries regarding personal data may be directed to hello@omhucph.com.
Company information:
OMHU CPH A/S
CVR: 42822167
Address: Hejrevej 33C, 2400 Copenhagen NV, Denmark
E-mail: hello@omhucph.com
Telephone: +45 89 87 40 04
Year of establishment: 2021